Downey Products USA, Inc

“The Truck Cover Specialists”
Made In The USA

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Syracuse, New York | 1-800-844-0013

5 YEAR LIMITED WARRANTY

DOWNEY PRODUCTS USA

5 YEAR LIMITED WARRANTY

IMPORTANT – PLEASE READ AND RETAIN THIS WARRANTY FOR REFERENCE. WARRANTY CLAIMS WILL BE PROCESSED ONLY IN ACCORDANCE WITH THE CONDITIONS AND PROCEDURES SET FORTH BELOW.

WARRANTED TO THE ORIGINAL RETAIL PURCHASER & FOR THE TRUCK ON WHICH THE TONNEAU COVER WAS ORIGINALLY INSTALLED. WARRANTY VALID IN THE 50 UNITED STATES & CANADA.

FOR THE FULL LIFETIME OF OWNERSHIP BY THE ORIGINAL PURCHASER, THE COMPLETE UNMODIFIED FRAME SYSTEM INCLUDING: RAILS, BOWS, CLAMPS, SNAPS, AND COVER ARE WARRANTED AGAINST DEFECT IN MATERIAL OR WORKMANSHIP.

DOWNEY PRODUCTS TONNEAU SYSTEMS ARE WARRANTED AGAINST DEFECTS IN MATERIAL OR WORKMANSHIP FOR AS LONG AS THE ORIGINAL PURCHASER OWNS THE TRUCK ON WHICH THE TONNEAU COVER WAS ORIGINALLY INSTALLED. THIS WARRANTY ID RENDERED VOID IN CASES WHEN THE DAMAGE IS DETERMINED TO HAVE BEEN CAUSED BY ACCIDENT, NEGLECT, SEVERE WEATHER CONDITIONS, FAILURE TO FOLLOW ALL CARE INSTRUCTIONS, ABUSE WHEN THE UNIT HAS BEEN USED IN A FASHION OTHER THAN DESIGNED FOR, IMPROPER INSTALLATION, MODIFICATIONS MADE AFTER THE UNIT LEAVES THE FACTORY OR ANY OTHER DEFECT NOT RESULTING DIRECTLY FROM DEFECTS IN MATERIALS OR WORKMANSHIP.

CONDITIONS:

1) CLEAN ONLY WITH MILD SOAP AND WATER.
2) DO NOT USE VINYL CLEANERS AND PROTECTANTS THAT ARE PETROLEUM BASED OR CONTAIN CITRUS CLEANERS.

3) WHEN ON THE FRAME, THE COVER MUST BE SECURED AT ALL POINTS. FAILURE TO DO SO WILL RESULT IN WIND-WHIPPING WHICH WILL CAUSE THE FABRIC TO FAIL.

4) CARGO SHOULD NOT TOUCH THE TONNEAU AT ANY POINT. ROAD VIBRATIONS COULD SHIFT CARGO CAUSING THE CARGO TO PUSH AGAINST THE TONNEAU AND DAMAGE IT.
5) CLAMPS SHOULD BE CHECKED PERIODICALLY FOR LOOSENING DUE TO ROAD VIBRATIONS.

FAILURE TO FOLLOW THESE CONDITIONS AND OTHER CARE/INSTALLATION INSTRUCTIONS PROVIDED WILL VOID THIS WARRANTY.

TO FILE A WARRANTY CLAIM, WE RECOMMEND THAT YOU CONTACT DOWNEY PRODUCTS USA DIRECTLY BY PHONE AT 1(800)844-0013 AND PROVIDE THE FOLLOWING INFORMATION:

1) AN ORIGINAL DATED RECEIPT OF PURCHASE 2)DESCRIPTION OF CONCERN AND HOW YOU BELIEVE IT OCCURRED 3) PICTURES TO HELP SHOW AND EXPLAIN THE CONCERN

COVERS THAT HAVE A TEAR OR RIP WILL NOT BE COVERED UNDER WARRANTY

SHIPMENT OF ANY WARRANTIED PRODUCT WILL BE AT THE CUSTOMERS EXPENSE

 

Downey Products USA, Inc.
Syracuse, NY 13204
315-451-0013

Tonneau Cover Finder

Can't find your truck? Call 1-800-844-013 For a custom order